FAQ

Can I send my order as a gift?

No. Currently we are still considering this method.

How do I proceed through the check out process?

Once you have finished adding items to your Shopping Cart, simply click the “Proceed to Checkout” button on the Shopping Cart page and we will guide you through the check out process. Or feel free to read this guide on how to purchase from us.

What is a fulfillment address?

The fulfillment address is your shipping address.

Can you ship your products anywhere?

Yes! However, we are not responsible for additional charges you may incur as a result of international duties. 

What methods of payment do you accept?

We accept Bank Transfer for the moment.

How do I cancel an order?

There's a basket cage button in your shopping cart, click it to cancel your order. If there's a problem exist feel free to contact our customer service here.

How safe is my personal information?

For more information on how we secure and use your information, please consult our Privacy Policy.

Which browser should I use to view your site?

We highly recommend that you browse with the latest version of Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari.

Do I need to install special software to shop online?

You must enable JavaScript in order to purchase items on our site. For specific instructions, please select your browser: Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, Opera, or Apple Safari. We also recommend that you install the latest version of Adobe Flash Player.

Does your site install cookies?

Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all times.

How do I enable cookies in my browser?

For specific instructions on how to enable cookies, please select your browser: Google Chrome, Microsoft Internet Explorer, Mozilla Firefox , Opera, or Apple Safari.